This project addressed the need for EXM to provide customers with self-service capabilities and transparent order management beyond the public e-commerce platform. The solution featured secure user authentication, real-time order tracking for both online and offline purchases, comprehensive stock visibility including products not available on the main website, and integrated communication tools for returns, support requests, and inquiries. Through intuitive dashboard design and direct integration with EXM's internal systems, we created a streamlined workflow that allowed support and sales teams to access complete customer order histories instantly, while empowering customers with transparency and control over their purchasing experience, ultimately reducing support workload and improving customer satisfaction.