HKIB Membership App

A mobile banking membership app for HKIB that brings together financial services and e-learning.

Client

‍The Hong Kong Institute of Bankers

Year

July, 2019

My Role

Led the end-to-end UI/UX design of the HKIB membership app, from early concept sketches and user flows to final interface design and delivery.

Conducted research and translated business and user needs into wireframes, prototypes, and clear presentation materials for stakeholders.

Collaborated with cross-functional teams to shape the product experience, align branding with usability, and support implementation of the app.

Key User Problems

No Central Learning Record

Users had no single digital platform to track completed courses, attendance, and learning progress in one place

Manual Attendance Tracking

Attendance was recorded on paper, making the process inefficient, harder to manage, and more prone to errors or lost records.

Difficult Certification Visibility

In the financial industry, certifications and training records are important, but users lacked an easy way to view and manage their qualification status.

Interface

The app screens translated complex membership, learning, attendance, and certification journeys into a simple, accessible mobile interface.

MORE WORK

JANICEP.